Customer Comments [1 2 3 4]

Good Afternoon G9,
Just to let you know that i got your wetsuit yesterday.
I'm very satisfied by the way you did it: the price, the magazine, stickers, candy
...it's the first time I see such service.
I got a friend who just got into kitesurfing. I'll give him your contact since he'll need a wetsuit too.

Thanks again to you & your team,
happy 29th anniversary

Olivier

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Jason, You guys are great. This is the third wetsuit
I have purchased from Cleanline sure. I don't think I
will ever shop anywhere else.

Thanks Again, Dana

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Dear Katie, Jason and Cleanline crew,

First of all, thank you very much. I just got my new Rip Curl E-bomb wetsuit and i'm so stoked!
It arrived here very fast remembering that i ordered it from Brazil.
Since our first contact, you guys were so friendly answering all my million questions.
Congratulations for the professional and efficient service.
Thanks for the gifts you sent along and the note hand writed by Katie.
I definetely recomend Cleanline shop to every surfer on earth. And i'll surely buy more stuff with you.

Peace and love.
Mauricio Carqueijo
Florianopolis- Brazil

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Hello. I just wanted to say thank you for the prompt handling of my recent order. I received my wet suit within 7 days delivered to Japan. Fantastic service. The wet suit is awesome and fits perfectly. I was more than impressed with the way Cleanline Surf processed my order. (Much unlike BoardCo which have the worst service on the net!) Then today I received a hand written note thanking me for my order which prompted me to write this email. I want to say thanks to Joel for writing the letter and will absolutely use Cleanline again. I'm in Japan and its difficult for foreigners to buy gear in our size and at reasonable prices so sites like Cleanline are a dream come true. I post on a Japan surfing website so all that crew also know about the excellent service that you guys provide. Again, thanks for the quick delivery and awesome suit. Now if I can just convince the g/f Ill be putting in an order for a Rip Curl 2/2 short sleeve wetty for spring!~
 Thanks guys
 Kind regards
 Lachlan Carter.
 

Yesterday I received the wetsuit I ordered online from your shop. It was a close out Rip Curl 6-5-4. I have to commend you folks on the best service I have ever experienced online. Not only was the price exceptional, the shipping was free and quick. In addition, I was stoked by the inclusion of a personal, handwritten note, a copy of "happy," wax, a shop decal, plus some candy! Absolutely over the top.

Best regards and enjoy the ride,

Jeff Pence
Tacoma and Westport

Hi All,
Just wanted to say thanks for the great service and product.Got my new o'neill gloves in today and just love them.I kiteboard here in new england and these have saved my arms from severe stress of wearing too thick of gloves.I look forward to doing business again with you and have already made a few wetsuit recomendations to friends.Keep up the great work. Good winds and clean waves.
Geoffrey Cabral

Hi! I got my Roxy wetsuit last week and absolutely adore it! Thanks so much for the free stuff and the personal note (GREAT customer service is hard to find these days!!) I will most definitely be back for more stuff!!!!!
Bianca

Hey Josh and the crew!
My name is jackie and im from Long Island and recently ordered Ugg Boots from your store. Being from New YorkIbasically expect that when I order things online they will send me the wrong size or the wrong color or something isnt right. When I got my boots I was really surprised that they were exactly wha I ordered and I was very excited. You also wrote me a personal letter and I think put candy in the box which is something no one from New York would EVER expect. It was a really sweet touch and I just wanted you guys to know that I appreciated it. It's also impossible to find Ugg Boots anywhere over here so I gave your website to like 10 other people. Thanks for being so thoughtful.

Hello,
I received my wetsuit and it is great. I just wanted to say thank you for the great customer service. Also the note that came with my package was very nice. It made the purchase feel personal, which does not seem common anymore. I will be a return customer for years because of your smart buisiness practice.
Thanks,
Ryan

Hey - I love my new wetsuit. That goes without saying, I hope to get in the water tomorrow and test it out. But the real point of this is to thank you for the customer service you provided me with. Customer service seems to be a lost art - especially when buying online. But you guys really set a great standard that other e-tailers should follow. Personal, knowledgeable and honest service with great prices and FREE SHIPPING? You serious? FANTASTIC. You have earned my seal of approval and I will surely recommed your site to all of my friends. You've got a friend in New Jersey, Cleanline. Props to Jason for his phone support.
Your pal, Chris

Beth and the Crew,
I just wanted to say thank you for the watch I ordered from Cleanline. The quality is great and your service was excellent. Expect more business from myself, especially when the holidays roll around.
Once again thanks!
No Worries,
Rod Beavan

Hi All!
I just wanted to thank you for a very professional and personal service. The wetsuit is great and I'm enjoying all the stuff that came free.I'll definitely recommend your online store to the other 10 surfers in Iceland.Comments

Regards,
One happy customer.
Johann Mar

Just to let you know, I got my Elasto yesterday, its cool, thanks. I am extremely happy with the service you offer.

Thanks again - I'll recommend you to my mates.Comments Its starting to get cold down here so they might be interested in getting a new suit.Comments

Cheers,

David Hayter

Just wanted to thank you guys for the Dawn Patrol watch you sent to me in Maine. I love it! Hasn't been in the surf yet, brr, but it'll be sailing up the east coast all next week. (The tootsie roll was good too.)

Jenne James

Dear Ben,
I just wanted to say that I was impressed with the personal letter that was sent with my order, thanks a lot.Comments Being in Kosovo it is hard to get some good shades.Comments I got my order yesterday and love it, thanks again.

Carlos Flores

Hey There,
I just wanted to write on the great service you guys provide. I don't know if you guys get a lot of customer feedback, but I really appreciate the little things you guys do like the few notes you add to the letter and the candy you include. I've bought two Nixon watches from Cleanline Surf and I'll definitely do business with you again. Thanks again and keep up the excellent service!
Anthony Cardema

Jason,
I apologize for not mentioning any sooner but it took a lazy afternoon and no surf to sit down and punch this out. I just wanted to thank you for taking the time to help me with my last wetsuit purchase and for throwing in the nice little extras that demonstrate a class act all the way around. I discovered your company by accident but am quick to recommend it to other friends looking for a tax free, ship free source that knows the gear, takes the time to work with you and shares a good vibe. Nicely done. It doesn't happen too often but you found the ingredients I value most. Till next time.
Best wishes,
JB / San Diego

josh, beth, & jason ~
I just received my brooks black boots. you are right - i love them! thank you for the quick shipping and the smarties - yummmmm.

happy holidays to you too!

~ tanya mayville

Hi again :) ,
Yesterday i recieved the wetsuit and i just have to say, many thx for delivering it so fast and for the great personal service you provide.(I cant wait for some swell to test the suit :) )
If i need some other surf or snowboardgear i will surely be buying it from your site,and i am telling al my friends about your great prices and service

many thanks, Lars :)

Just got my wetsuit, yippieeeeee !!!!!!!!!!
Good price, no shipping, no tax (sorry Arnold) and it only took three days to get here, that's awesome. So my surfer friend and I were wondering what's hard and shaking in the UPS box, low and behold, it's free wax and tootsie rolls and all kinds of freebies. That's even better than shark proofing we guessed might have come with my new Rip Curl. Whoda thunk you can by a wetsuit in cyberspace?!

No more icy lips down my broken neck-hole. Can't wait to shake things up in the south bay on Saturday. Thanks to Jason for all the good wetsuit info too.

Eric Pandzic
Future lotto winner, then future pro surfer.

Dear Josh Gizdavich:
I wanted to let you know that you have (at least) two valuable employees, and that I am extremely pleased with the level of customer service your company provides.

I purchased a wetsuit via your website; and both Jason and Beth were not only friendly and courteous, but went above and beyond to provide me with a quality product in a timely manor. Obviously you are doing something right. It is rare to be treated as a human being - let alone receive the outstanding customer service your company provides.

And because of that you have not only a satisfied customer, but a customer for life. I wish you and your staff continued success.

Sincerely,
John Vail

It is really exciting to see a company like yours provide exceptional customer service!
I placed my order online with you and received it 3 days later! Friendly correspondence, awesome product, best prices anywhere and free shipping!! You guy's ROCK!!.......Well actually you SURF. Even better.

Thx, Patrick

Comments [1 2 3 4]